Go-Ahead London
About Go-Ahead London
'Go-Ahead London' comprises London Central, London General, Blue Triangle and Docklands Buses. The combined operation runs a fleet of over 1,400 buses, representing over 16% of the London bus market, and accounts for approximately 360 million bus journeys annually on over 100 day and night routes.
The majority of the routes are operated under five or seven year contracts with Transport for London (TfL). These contracts are awarded under a rolling tender programme. The company is also contracted to operate a small number of routes for Essex and Surrey County Councils.
TfL operates Quality Incentive Contracts, designed to reward excellent customer service, and publishes comprehensive quarterly league tables of performance. Go-Ahead London consistently top these quality league tables.
Investment and innovation are at the heart of Go-Ahead London's environmental programme. It is the first operator to introduce an electric powered fleet of support vehicles and also operates six double decker hybrid buses, which emit around 30% fewer carbon emissions.
As with all of Go-Ahead's bus companies, Go-Ahead London has fitted their vehicles with 'black box' Telematics technology to monitor fuel use. The on-board equipment is backed up by a special training course to encourage smooth, fuel efficient driving techniques. The company has also introduced the 'Go Green Drivers' Club', a reward scheme to recognise drivers' fuel efficiency. Early results have been encouraging with fuel savings of up to 7%.
Recent Awards
- 2009 Phil Margrave - Bus Engineer of the Year (Route One Operator Excellence Awards)
Key Facts
| Company | Go-Ahead London |
|---|---|
| Managing Director | John Trayner |
| Nature of Business | Regulated |
| Geographic Area | Central London South London East London |
| 2009 Revenue+ | £283.3 million |
| 2009 Approx Passenger Journeys* | 365 million |
| Avg Number of Employees+ | 4,507 |
| Fleet Size** | 1,444 buses |
+ For the financial year ended 27 June
2009
* Rounded to the nearest 5 million.
** Data as at 27 June 2009
