Brighton & Hove

About Brighton & Hove

Renowned for its vibrancy, Brighton and Hove is located between the South Downs and the sea, making it one of the UK's most popular places to live and work, and drawing large numbers of visitors to the city. It is the largest city outside of London in the south-east.

As the city's major public transport provider, Brighton & Hove provides a service that has one of the highest levels of passenger satisfaction in the country. The company also plays a full part in the social and economic life of the city. Its partnership with Brighton and Hove's City Council and those of neighbouring areas are held up nationally as an example of best practice.

In recognition of the Company's high quality operations, it was awarded the prestigious UK Bus Operator of the Year at the 2010 UK Bus Awards.

Brighton & Hove has been successful at consistently growing the market for bus travel each year since 1993. It has been particularly active in marketing the comprehensive network of convenient and frequent bus services as well as its excellent value SAVER range of tickets. Purchasers are increasingly being encouraged to buy on-line with exclusive discount codes being offered to key target groups.

From 2011 this option becomes even more attractive as the Company introduces the key smart card.

Consistent investment in new buses has enabled the Company to keep at the forefront of new technology including Euro engines; clean air exhaust systems; comfort; GPS tracking and next stop displays and announcements.

Safety and security for Brighton & Hove is a top priority. The company was one of the first bus companies to fit its entire bus fleet with on-board CCTV cameras and works in partnership with Sussex Police under its Employer Supported Special Constable scheme whereby two bus company employee's work as Special Constables for part of their working week.

Brighton & Hove works closely with our rail company Southern and has teamed up with First Capital Connect to promote integrated bus and rail travel between London and Brighton through the PLUSBUS scheme as well as exclusive Southern SAVER and First Capital Connect SAVER tickets.

An independent study carried out by The TAS Partnership, one of the most respected transport consultancies in the UK, ranked Brighton & Hove as one of the most environmentally friendly bus fleets in Britain.

Key Facts

Managing Director Roger French
Nature of Business Deregulated
Geographical Area Brighton
Hove
Eastbourne
Tunbridge Wells
Steyning/Shoreham
Revenue+ £50.2 million
Approx Passenger Journeys* 47 million
Avg Number of Employees+ 1,087
Fleet Size** 281 buses

+ For the financial year ended 2 July 2011.
* Rounded to the nearest 1 million. For the year ended 2 July 2011.
** Data as at  2 July 2011.

Awards

2010 UK Bus Operator of the Year - UK Bus Awards  
2009 UK Bus Operator of the Year - UK Bus Awards
2009 City Operator of the Year - UK Bus Awards
2009 Roger French, Managing Director - Community and Stakeholder Management Award, Passenger Transport Management Awards
2007 Large Bus Operator of the Year (101+ vehicles)(Route One Bus Operator Excellence Awards)
2007 Best Company, Southern Region (Learn Direct Awards)
2006 Large Bus Operator of the Year (101+ vehicles)(Route One Bus Operator Excellence Awards)

Annual Report 2011

Contact Details

Brighton & Hove Bus and Coach Company
43 Conway Street, Hove,
East Sussex BN3 3LT
Tel: (0) 1273 886 200

www.buses.co.uk

Corporate Responsibility Report 2011