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Go North East

About Go North East

Go North East is the region’s largest bus company, operating a fleet of nearly 700 buses and employing more than 2,000 people. Providing good value bus services that meet our customer needs is what we‘re about. Continuously challenging ourselves to improve and innovate is how we go about it.

Passenger Focus’ surveys have consistently rated Go North East around 90% for customer satisfaction. We are passionate about service and innovation, which we firmly believe are responsible for driving growth in passenger volumes and satisfaction levels. Refreshing more conventional approaches, as well as introducing new technology into communications, pricing and delivery of services, we continue to positively challenge established ways of thinking about bus services.

The company has a reputation of being a flexible and innovative partner – both with the private and public sector. Successful partnerships, each unique on many fronts, include Cobalt Business Park, MetroCentre shopping centre, The NPower Rainton Gate development, the high profile ‘Quaylink’ operation in Newcastle and Gateshead and the East Gateshead and South Tyneside Quality Bus Partnerships.

Go North East is dedicated to engaging with local communities through its innovative, branded bus routes which not only engender community pride but increase passengers and market share. High profile brands such as ‘Red Arrows’, ‘Angel’ and ‘citylink’ offer new, higher quality travel experiences for an increasing number of customers whilst the ‘Tyne Tees Link’ provides attractively priced, fast and direct regional links.

Key Facts

Managing Director Kevin Carr
Nature of Business Deregulated
Geographical Area Tyne & Wear
County Durham
Revenue+ £95 million
Approx Passenger Journeys* 71 million
Avg Number of Employees+ 2,037
Fleet Size** 675 buses

+ For the financial year ended 29 June 2013.
* Rounded to the nearest 1 million. For the year ended 29 June 2013.
** Data as at 29 June 2013.



Winner RouteOne Operator Excellence Award for Bus Operator Innovation

2012 Winner UK Bus Award The Claudia Flanders Memorial Award for Putting Passengers First
2012 Runner Up UK Bus Award Top City Operator 
2012  Highly Commended UK Bus Award The Eureka! Award for Marketing Initiatives 
2012  Highly Commended UK Bus Award For Innovation
2012  Highly Commended UK Bus Award Marketing Excellence Award
2012 Gold ranking for launch of the key smartcard in conjunction with Admiral PR Agency (Chartered Institute of public Relations)
2009 Red Kite bus service - Green Marketing Award (New Transit Green Transport Awards)

Contact Details

Go North East
117 Queen Street,
Gateshead, Tyne and Wear NE8 2UA
Tel: (0) 191 4205 050

Sustainability Report 2012