Metrobus
About Metrobus
Metrobus runs
local services in and around Crawley and throughout parts of
Sussex, Surrey and Kent, as well as tendered services for Transport
for London (TfL) in Croydon and Orpington.
The TfL league tables, which report operator performance on a range
of punctuality and reliability measures, consistently place
Metrobus among their highest achievers.
Metrobus operates the acclaimed Fastway service which connects
Gatwick airport, with Crawley, Horley and Redhill through a network
of dedicated bus lanes and guideways, shortening journey times and
avoiding traffic hotspots. Fastway 10 is one of the most successful
night services outside a major city, running a 24-hour service to
Gatwick airport so that customers have an alternative to the car
whenever they travel.
On the company's non-TfL services all buses are fitted with GPS tracking equipment which allows services to be controlled more accurately. For passengers it means all routes are on the real-time information system which they can access online and know exactly when their next bus will turn up. Many bus stops are also fitted with bus stop information screens.
Metrobus was a pioneer amongst UK bus companies being one of the first to use Facebook as an extra tool to communicate with passengers. The company's page now has in excess of 11,000 'fans'.
Metrobus is one of the few bus companies where all vehicles are low floor providing easier access for those with buggies and wheelchairs.
The average age of Metrobus’s fleet is only 5.6 years,
substantially below the industry average and the Government’s
industry target of eight years.
Key Facts
| Managing Director |
Alan Eatwell |
| Nature of Business |
Regulated / Deregulated |
| Geographical Area |
South East London
Kent
Surrey
East Sussex
West Sussex
|
| Revenue+ |
£80.4 million |
| Approx Passenger Journeys* |
77 million |
| Avg Number of Employees+ |
1,425 |
| Fleet Size** |
446 buses |
Awards
| 2008 |
Transport for London; London Buses Service Quality Team (UK Bus Awards) |