Southeastern

About Southeastern

Southeastern operates train services throughout Kent, parts of East Sussex and south east London.

In December 2009 Southeastern began running new high speed domestic services on High Speed 1 (formerly known as the Channel Tunnel Rail Link) connecting St. Pancras International, Ashford and the Kent coast. The service is the fastest commuter train service in Britain and passengers benefit from significantly reduced journey times. In the Spring 2010 National Passenger Survey it was named the best commuter service, with 95% of passengers happy or satisfied.

Click here to view an interactive map showing the significant time savings the high speed train makes to journey times.

Southeastern takes its responsibility to the environment seriously. In 2008 Southeastern and Southern became the first train operators in the country to introduce regenerative braking on the third rail* system. 113 of Southeastern's train fleet are now regenerating electricity using this method. This groundbreaking new system achieved energy savings by capturing electricity generated through train braking and returning it to the rail network.

Southeastern have implemented a very successful recycling scheme which means that almost 68 tonnes of newspapers left on their trains are recycled each month.

Working in partnership with the British Transport Police, Network Rail and the local community Southeastern now has nearly 100 stations with 'secure accreditation' and there's been a 25% drop in reported crime on their network, over the past four years.

In 2010, Southeastern achieved Bronze Investors in People accreditation, demonstrating its commitment to being a good employer to work for and focusing on staff training and development. It aims to achieve both Silver and Gold accreditation by 2012.

* The third rail or conductor rail is the system by which some trains draw their power. The system is mainly found in the South of England.

Key Facts

Managing Director Charles Horton
Geographical Area London
Kent
East Sussex
Franchise renewal date March 2014
Revenue+ £715.8m
Approx Passenger Journeys* 161 million
Punctuality (PPM)+ 89.0%
Customer Satisfaction Rating 82%
Avg Number of Employees+ 3,709
Fleet Size** 367 trains

+ For the financial year ended 2 July 2011
* Rounded to the nearest 1 million. For the financial year ended 2 July 2011.
** Data as at 2 July 2011.

Awards

  • 2010 High Speed Service - Project of the Year Award (National Rail Awards)
  • 2010 Mayor of London's Green500 Platinum Award for carbon reduction
  • 2010 Ashford International "Station of the Year" (ATOC National Cycle Rail Awards)
  • 2008 Winner of Putting Passengers First Award (National Rail Awards)

Annual Report 2011

Contact Details

Southeastern
PO Box 63428
SE1P 5FD
Tel: (0) 845 000 2222

www.southeasternrailway.co.uk

Corporate Responsibility Report 2011

High Speed
 

Southeastern