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Stakeholder engagement

Working together with our stakeholders.

Collaboration with stakeholders and partnership working is fundamental to our approach to sustainability and to the way we run our business.

As a leading provider of transport in the UK and overseas, we face a wide range of complex issues. Some of those issues are within our control, some we seek to influence and others are more challenging to manage and require partnering with pioneering and forward-looking groups. At every level of our organisation collaborative working relationships can be seen to give us a positive advantage.

We believe that by operating responsibly we are better placed to achieve long-term shareholder value and meet our stakeholders’ expectations of our business. We always endeavour to listen to our stakeholders and respond positively to their concerns and aspirations whenever it is possible and reasonable to do so. We analyse information we gather from research, meetings, surveys, local forums and other kinds of consultation with our stakeholders. This feedback enables us to understand key issues for different groups, define the most material issues for the Group and plan our sustainability strategy and set new commitments appropriately. We also seek to provide feedback to our stakeholders about the outcomes from our engagement.

The majority of our stakeholder groups are interested in or impacted by the issues set out below; however, this table only identifies the most material issues for each stakeholder group.

Our corporate charities

The Go-Ahead Group supports two employee-nominated corporate charities:

Railway Children
is an international children's charity. It fights for vulnerable children who live alone at risk on the streets, where they suffer abuse and exploitation. In the UK, society often denies their existence, and in other countries the problem is so prevalent that it has become ‘normal’. Go-Ahead became a partner of the charity in 2012.


Transaid is an international UK development charity that aims to reduce poverty and improve livelihoods across Africa and the developing world through creating better transport. Go-Ahead became a partner of the charity in 2010.

Other stakeholders

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