What others say…
Jonathan Ward, the Albion Foundation, West Bromwich Albion Football Club: “It’s been amazing working with London Midland over the last 18 months. They are a great organisation, who have a brilliant understanding of The Albion Foundation and the work that we do.
“They have become proud partners of our Womens, Girls and Basketball teams. London Midland has made a massive difference to The Albion Foundation and helped us go from strength to strength. We would like to thank them for their continued support.”
Michael Fabricant, Conservative MP for Lichfield: “Around 10 years ago London Midland inherited a rail franchise fraught with staff shortages and an unhappy industrial relations environment. This led to cancelled and delayed trains and unhappy passengers.
“Over the period of 10 years, London Midland has transformed itself. With new rail carriages, wifi on trains, and increased services with better time keeping, London Midland has left the franchise in better order than when it inherited it. And London Midland’s community engagement – including sponsorship of the Lichfield Festival – is something I hope the new rail franchisee will wish to emulate.”
Iain Stewart, Conservative MP for Milton Keynes South: “As we near the end of the London Midland franchise, I would like to pay a big thank you to the team for all their work in improving services on the line serving my constituents.
“Under their tenure, the full new fleet of Desiro trains was introduced, replacing the tired and uncomfortable Class 321s. They also raised the operating speed to 110mph, allowing for faster journey times, and increased the number of services and seats to and from London Euston.
“When there have been problems, I have found the management team to be attentive and keen to rectify them. They have also engaged well with the communities they serve and worked with local organisations to help promote local attractions, such as Bletchley Park in my constituency.
“As a railway buff, I have also been keen to see the revival of the London Midland name, reminiscent of the the old London Midland and Scottish Railway, one of the famous Big Four railway companies (the others being Southern, LNER and Great Western Railway) that existed before nationalisation in the 1940s. It will be sad to see that go. So I thank the London Midland team for their service and I wish their successors well.”
Anthony Smith, chief executive, Passenger Focus: “London Midland passengers have seen a steady rise in punctuality and reliability – the key thing we know from our research that they want from the railways. In addition, staff visibility and the appearance of the whole network have improved. How do we know? Our National Rail Passenger Survey provides the facts and figures.
“In addition, London Midland have provided a credible alternative route to and from Birmingham and London. Choice and competition drive change and some really great value for money deals are now available.”