Go-Ahead introduces PayPal across websites and apps
The Go-Ahead Group is the first UK transport operator to introduce PayPal across all of its bus and rail operators’ online customer services.
Customers can now pay for their tickets using PayPal, through the operating companies’ ticketing apps and websites. As part of a broader improvement programme, the collaboration with PayPal — the global real-time payment solution — marks a new level of flexibility and choice for customers.
Verinder Supria, head of customer experience strategy at Go-Ahead said: “Giving our customers more choice in how to pay enables them to seamlessly buy tickets using our apps and websites, in a way that suits them and is essential to building trust in our services. We know every minute counts for many of our customers, so as well as buying tickets with PayPal, we can also give refunds.
“Within the first two weeks of launching, 18 per cent of ticket sales in our rail businesses and 20 per cent in our bus businesses were made using PayPal.”
This partnership with PayPal illustrates Go-Aheads continual investment in customer service technology to build a substantial portfolio of innovative transport apps.
For further information, please contact:
The Go-Ahead Group
Sarah Boundy, Group Corporate Communications Director
020 7799 8983
Go-Ahead is a leading UK public transport operator, providing high quality services in the bus and rail sectors. Employing around 26,000 people across the country, over one billion passenger journeys are undertaken on our services each year. We are committed to operating our companies in a safe, socially and environmentally responsible way and are proud to be the first company in the transport industry to be accredited with the Carbon Trust Triple Standard after taking action on climate change, water and waste recycling. In addition to the travelling public, our customers include the Department for Transport, Transport for London (TfL) and local authorities.
The rail operation, Govia, is 65 per cent owned by Go-Ahead and 35 per cent by Keolis. It is the busiest rail operation in the UK, currently responsible for nearly 30 per cent of all UK passenger rail journeys through its four rail franchises: Govia Thameslink Railway, Southern (which includes the Gatwick Express), Southeastern and London Midland.
Go-Ahead is one of the UK's largest bus operators. With a fleet of around 4,700 buses, we carry nearly two million passengers every day. Our operations are focused on high density commuter markets. We have a strong presence in London, with around 24 per cent market share, where we provide regulated services for TfL. We operate deregulated services in Oxford, East Anglia, the South East, Southern and North East England.