20 October 2024
Go-Ahead partners with CitySwift to optimise service performance
The Go-Ahead Group has partnered with CitySwift, a public transport performance platform used to make timetables more efficient and maximise service reliability, benefitting customers and the communities connected by its bus services across the country.
The platform will provide Go-Ahead’s operating companies with the insights needed to maximise network reliability and punctuality, for an improved customer experience.
Go-Ahead has successfully utilised CitySwift in its East Yorkshire Buses, Oxford Bus Company, and Go North East operations. These projects showed an improved service punctuality of up to 14%, a 4% increase in customer journeys, and increased scheduler productivity.
CitySwift will be rolled out on a phased basis starting with Go North West and Kent Fastrack in Q4 2024 and for all other regional bus operating companies by 1 January 2025, with Go-Ahead London expected to be on-boarded in February 2025 and Go-Ahead Ireland later in the year.
Powered by intelligent data processing, CitySwift optimises more than 1 billion passenger trips yearly. CitySwift’s platform removes obstacles to accessing transportation data, empowering teams with rapid and reliable performance insights.
Matt Carney, Chief Executive at Go-Ahead Bus
Alan Farrelly, CCO and Co-founder of CitySwift