After completing his degree in Geography at the University of Hertfordshire, Dan became a station assistant at Govia Thameslink Railway. That’s where he heard about Go-Ahead’s graduate scheme and decided to apply.
“My first placement was at Southeastern Railway in Station Management. The thing I enjoyed the most was the variety of the role and having the responsibility and trust to go out and make decisions to benefit both colleagues and passengers.
I started off by learning more about the roles of our frontline colleagues such as gateline and ticket office. This allowed me to manage teams more effectively.
The role was mostly people management, rather than dealing with customers directly, and there were plenty of courses available to develop my people management skills. These included absence management, investigation skills and dealing with difficult situations.
As my placement progressed, I would do station inspections, put together the colleague newsletter, audit ticket offices and do welfare checks on our colleagues at outer and rural stations. I also had the opportunity to interview for new frontline colleagues and shadow various teams and departments across the business.
I currently work in Southeastern’s Major Programmes Team in Head Office, where I am working on the policy for assisted travel. It’s a completely different role to my last placement and has included testing a new passenger assistance app and setting up a panel of people with disabilities to help consult us during various projects going forward.
I would definitely recommend the Go-Ahead graduate scheme. My confidence has improved so much and it’s a really exciting time to be working in the rail industry.”