It is critical as a public transport operator that we empower our passengers to feel confident in using our services.
Go-Ahead's rail and bus operators are committed to supporting travel for all.
All our bus and rail services are fully accessible for wheelchairs and all colleagues in customer-facing roles must undertake disability awareness training.
However, we know there is even more we can do to improve people's experiences. Brighton & Hove Buses received the Highest Leader status under the Department for Transport Leaders Scheme in 2020 - one of only two operators to achieve this feat.
Accessibility initiatives at Brighton & Hove Buses and Metrobus include:
A 'Helping Hand' scheme that customers can discreetly and directly provide to a bus driver with written instructions - such as "Please face me, I lip read", "I have epilepsy" and "Please call out my stop" (read here)
Ensuring all buses have dementia-friendly floors, with all colleagues being trained as Dementia Friends
Opening travel shops as 'safe havens'
Meanwhile, Govia Thameslink Railway (GTR) and Go North East recognise the sunflower lanyard scheme. By wearing a lanyard, passengers can signal to our colleagues that they may need extra assistance.
GTR also set out numerous accessibility improvements in 2021, which include:
Retraining all 3,000 customer-facing colleagues
Reducing the time needed for pre-booked assistance on trains
Mobile support teams to reach 41 staffed or partly-staffed stations
Clearer signposting at 38 of GTR's larger stations to show people where to find assisted travel information, such as ticketing and timetabling