Community
We connect billions of customers and their communities on our essential bus and rail services, ensuring people reach their destinations with a reliable, punctual and welcoming service.
We invest in our communities by engaging local suppliers which in turn promotes job creation. By partnering with local charities, we help them raise awareness about important issues in their areas.
We collaborate as a trusted partner to local authorities to innovate, invest and always improve.
Caring about wellbeing
Our colleagues care about all our customers and understand that some need support to use our services. We partner with organisations like Mind and Age UK to understand how our colleagues can offer the best support possible to all our customers.
For example, our chatty bus initiative works to reduce social isolation and promote discussions about mental health. Our operating companies Go North West, Go East Anglia and Oxford Bus Company, each facilitate their own chatty bus programmes, supporting customers locally.
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Inclusive and accessible
Our services are for everyone so we continually develop ways to make bus and rail travel as accessible as possible. For example, adapting the design of our buses to be dementia friendly and providing double wheelchair bays and improved audio-visual systems.
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Investing in local initiatives
We partner with local charities, helping them raise vital funds and raise awareness of important issues within their communities. For example, pre-nationalisation, we worked together with GTR on the Your Station, Your Community fund providing grants to local charities, community groups and not-for-profit organisations, whose work is of key importance to communities on the rail network.
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Partnership with White Ribbon
We’re committing to help prevent violence and intimidation against women and girls and we’re proud to be White Ribbon accredited in the UK. Go-Ahead recognises the important role public transport can play to help create services and environments where everyone feels safe and respected.
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