As an operator of public transport, we provide a vital service to communities. 

Our services sit at the heart of the communities we serve and create social value in towns and cities by connecting people to work, family, leisure, and more, in an easy, safe and affordable way.

Our local approach

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Our devolved management approach enables our bus and rail companies to be more responsive to the needs of local passengers.

Our businesses invest in our communities in many ways – including partnerships with local charities to support and raise awareness of important causes. We encourage our colleagues to get involved with their local charities and we aim to match fundraising efforts wherever possible.

We work and consult with local authorities on all topics that might affect our users, such as road works, new developments and events.  We have nurtured partnerships with councils to improve outcomes and services for passengers and some of our regional bus managing directors sit on the boards of their Local Economic Partnerships.

Bus and rail colleagues create social value by directly contributing to our towns and cities through donations, volunteering initiatives and fundraising activities. Initiatives include Brighton & Hove bus colleagues volunteering for ‘Santa Bus’, Go South West branding their buses to raise awareness for important causes and Govia Thameslink Railway (GTR) partnerships with local communities and station partners to develop projects and bring people together.

Sustainable procurement

In 2019, we published an industry-first Sustainable Procurement Charter which is a comprehensive supply chain policy that establishes minimum criteria in core areas of corporate responsibility. Under the charter, suppliers must demonstrate a commitment to health and safety, diversity and inclusion and climate action. More information on Sustainable Procurement Strategy.

More information is available here: Sustainable Procurement Strategy

development goals

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