Stronger communities

As an operator of public transport, we provide a vital service to communities. 

Our services have continued to ensure that millions of people are able to get to work, education and access services.

Our local approach

Above & Beyond2.jpgOur devolved management approach enables our bus and rail companies to be more responsive to the needs of local passengers. 

Our businesses work hard with local charities to support raise awareness of important causes. We encourage our colleagues to get involved with their local charities and we aim to match those fundraising efforts wherever possible. 

We work and consult with local authorities on all topics that might affect our users, such as road works, new developments and events.  We have cultivated partnerships with councils to improve outcomes and services for passengers and three of our regional bus managing directors sit on the boards of their Local Economic Partnerships.

Bus and rail colleagues’ have brought £5 million worth of social benefit to our towns and cities in five years through donations, volunteering initiatives and fundraising activities. Initiatives include Brighton & Hove bus colleagues volunteering 850 hours over 20 nights for its ‘Santa Bus’, Go North East setting up a bus distribution network to deliver essential items to NHS workers, and rail company GTR collecting over 800 meals for local food banks.

Covid-19 and the community

Mobile Vaccination Unit3.pngPublic transport has played a critical role throughout the pandemic. Our bus and rail companies have supported members of the community throughout: from adding extra services to help key workers access hospitals and supporting NHS workers.

Our companies have played vital roles in the vaccination effort and the UK - including making space available in station car parks for volunteers and NHS staff - to coordinating shuttle buses that connect communities with the nearest vaccination centre.

Metrobus, Go North East and Oxford Bus Company have all partnered with local companies to roll out vaccination buses, where people can receive their jabs on board. These roving buses allow healthcare workers to target hard-to-reach communities.

Sustainable procurement

In 2019, we published an industry-first Sustainable Procurement Charter which is a comprehensive supply chain policy that establishes minimum criteria in core areas of corporate responsibility. Under the charter, suppliers must demonstrate a commitment to health and safety, diversity and inclusion and climate action.

The supply chain charter focuses on our five sustainability priority areas:

  1. Happier customers
  2. Stronger communities
  3. Better teams
  4. Cleaner environment
  5. Safer working

We have also pledged to source one third of our supply chain from boosting local businesses by 2023.


development goals

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