World-class Operations Control Centre

We invested in a new Operations Control Centre (OCC) for Go-Ahead London, to strengthen the reliability for over one million daily passengers.

The centre consolidates six control sites into one purpose-built hub, operating 24/7 to improve the reliability and punctuality of 2,400 buses across 170 routes.

It was officially opened by the Mayor of London, Sir Sadiq Khan who said: “As the son of a bus driver, it was great to officially open Go-Ahead London’s fantastic new Operations Control Centre and meet the staff working to deliver safe and reliable journeys for more than one million Londoners.”

A central hub for real-time decision making

Equipped with advanced systems and live data feeds, the OCC enables controllers to make faster, smarter decisions, improving services for both passengers and drivers.

The key capabilities include:

• Real-time data on traffic congestion, bus performance, roadworks, and service availability
• Full visibility across Go-Ahead London’s growing zero-emission fleet, the largest in the capital
• Instant resource allocation to manage disruption and maintain reliability
• Stronger collaboration across operational teams

Supporting the UK’s largest electric bus fleet

The OCC plays a critical role in managing Go-Ahead London’s 800+ zero-emission buses. Controllers can monitor live battery range and charging status, ensuring the fleet stays on the road, on schedule and fully charged.

“Putting the customer first goes to the heart of everything we do. Investing in new technology and world-class facilities to improve safety, reliability and team experience is an easy decision.” – Matt Carney, CEO, Go-Ahead Bus. 

A strategic investment in people and performance

As a purpose-built facility, the OCC isn’t just about technology, it’s also about people. With a modern, collaborative working environment, it provides the tools and space our teams need to perform at their best, day in day out.