Contact

Find the right contact

Due to our devolved management structure, our operating companies are best placed to manage customer enquiries. Should your enquiry be of this nature, please contact the appropriate operating company directly by clicking on one of the links below.

Registered office

The Go-Ahead Group plc
3rd Floor
41-51 Grey Street
Newcastle upon Tyne
NE1 6EE

Tel: +44 (0) 191 232 3123

Head office

The Go-Ahead Group plc
4 Matthew Parker Street
Westminster
London
SW1H 9NP

 

Media and sustainability

Katy Taylor
Group Commercial and 
Customer Director

+44 (0) 20 7799 8978

communications@go-ahead.com

Investor relations

Holly Gillis 
Head of Investor Relations

+44 (0) 20 7799 8984

investorrelations@go-ahead.com

Registered office

Brighton & Hove Buses
43 Conway Street
Hove
East Sussex
BN3 3LT

General enquiries

info@buses.co.uk
Tel: 01273 886200

Press/Media enquiries

Marie Sanson

marie.sansom@buses.co.uk
Tel: 01273 886 218 / 07773 242 597

Head Office

East Yorkshire
252 Anlaby Road
Hull
HU3 2RS

Tel: +44 (0) 1482 327142

Bus Information

Ring BusLine for all East Yorkshire bus information, including times, fares, routes, tickets, bus stops and disruption/diversion advice.

Tel:+44 (0) 1482 59 29 29

BusLine@eyms.co.uk

Lost Property

If you have left something on a bus please ring:

+44(0)1482 325679 (East Yorkshire)

+44(01)723 507081 (Scarborough)

Our staff will put you in touch with the appropriate local depot so we can try to find your property.

Our lost property lines are open 9am-4.30pm Monday-Saturday.

Coach & Bus Hire

For information and quotes on hiring coaches and buses.

Tel: +44(0)1482 222444 
(open 8am-4pm Mon-Fri).

You can send us a Coach hire enquiry form.

Go-Ahead Verkehrsgesellschaft Deutschland GmbH

Jean-Monnet-Straße 2
10557 Berlin

Tel:+49 (0) 30 208 98 62 0

deutschland@goahead-de.com

Contact for press-related queries

Erik Bethkenhagen

Tel: 0711 7272 1760

presse@goahead-de.com

Registered Address

Go Ahead Transport Services (Dublin) Ltd.,
12 Ballymount Road Lower,
Walkinstown,
Dublin 12
D12 X201

Customer queries

Tel: + 353 1850 80 40 71

customercomment@goaheadireland.ie

We are pleased to offer support between the following hours:

Mon – Fri: 07:00 – 19:00

Sat – Sun & Public Holidays*:08:00 – 18:00
*Please note we will be closed Christmas Day, 25th December

Registered office

18 Merton High Street
London
SW19 1DN

General information

communications@goaheadlondon.com​
Tel: (020) 8545 6100
Fax: (020) 8545 6101

Or write to us at No. 18 Merton High Street, London SW19 1DN

Commercial Operations

Hiring buses day trips and excursions special services

commercial.operations@goaheadlondon.com
Tel: (020) 8545 6110
Fax: (020) 8545 6111

Or write to us at No. 18 Merton High Street, London SW19 1DN

Comments and feedback

Post: London Buses Customer Services,
4th Floor, Zone B5, 14 Pier Walk, London, SE10 0ES

Tel: 0343 222 1234 (Monday to Friday, 08:00-20:00)
www.tfl.gov.uk/contact
 

Go-Ahead Nordic

Hamngatan 4 
211 22 Malmö 
Sweden

Tel:+46 760 006 501

magnus.hedin@go-ahead.com

 

Press Contact

Ulrika Mebius
Communication Manager Go-Ahead Nordic

Tel: +46 760 006 503 

ulrika.mebius@go-ahead.com

Go-Ahead Singapore

Loyang Bus Depot
2 Loyang Way Singapore 508776

Tel: +65 6812 6469

Customer Service

We look forward to hearing from you with feedback and suggestions to continuously improve our services or any general enquiries you may have about Go-Ahead Singapore. 

Please contact our customer service personnel at: 
Tel: +65 6812 6458 
(from 7.30AM to 8PM daily). 

Career Opportunities

For available job positions within Go-Ahead Singapore, please contact our HR Department at:

career@go-aheadsingapore.com

Media Queries

For media queries, please contact our Marketing and Communications team at:

media@go-aheadsingapore.com

Konectbus Ltd

Norwich Bus Station
Surrey Street
Norwich
NR1 3NX

 

Tel:+44 (0) 3300 539358
*phone lines are open Monday - Friday, 07:00 - 18:00 and Saturday, 07:30 - 18:00 

feedback@konectbus.co.uk

H. C. Chambers & Son Ltd

Unit 6-7 Stephenson Road 
Clacton on Sea 
Essex 
CO15 4XA

 

Tel:+44 (0) 3301 020801
*phone lines are open Monday - Friday, 09:00 - 16:00

 services@hedingham.co.uk

Hedingham Buses

Unit 6-7 Stephenson Road 
Clacton on Sea 
Essex 
CO15 4XA

 

Tel:+44 (0) 3301 020801
*phone lines are open Monday - Friday, 09:00 - 16:00

services@hedingham.co.uk

Go North East

117 Queen St
Gateshead
NE8 2UA

Phone

+44 (0) 191 420 5050
We’re open from 7am until 7pm Monday to Friday and 9am until 5pm at weekends and bank holidays.

Freepost

You can write to us using our freepost address at:

Go North East Customer Services Team, Freepost NT2674
Gateshead, NE8 1BR

and we’ll respond within five working days.

Customer Feedback Form

Give us your views

Go North West Limited

Boyle Street
Manchester 
M8 8UT

Tel:+44 (0) 330 1234 121

Customer Service Team

Please feel free to contact us at any time should you have any questions regarding any of our services.

Contact us

Lost Property

If you think you have left an item behind on one of our services, please complete the Lost Property form here.

Complete lost property form

Go South Coast Ltd

2-8 Parkstone Road Poole
Dorset BH15 2PR
United Kingdom

Tel:+44 (0) 1202 338420

customer.services@gosouthcoast.co.uk

Accounts payable

gsc.payables@go-ahead.com

General accounting inquires including accounts receivable

accounts@GoSouthCoast.co.uk

Registered office

Metrobus Ltd
41-51 Grey Street
3rd Floor
Newcastle upon Tyne
NE1 6EE

 

Tel: +44 (0) 1293 449191

feedback@metrobus.co.uk

Oxford Bus Company

Cowley House
Watlington Road
Cowley
Oxford
OX4 6GA

Tel:+44 (0) 1865 785400

info@oxfordbus.co.uk

Media Enquiries

For media enquiries please contact Greig Box Turnbull on tel:
+44 (0) 3301 331 074 

or email:
gbt@fortitudecommunications.com

Lost property

If you think you've left something on one of our vehicles then call us on
+44 (0) 1865 785400.

If we have your item then collection can be arranged from our Head Office in Cowley. Please note that we charge a £1 administration fee for the return of lost goods.

Plymouth Citybus Limited

1 Milehouse Road
Milehouse
Plymouth
Devon
PL3 4AA

Customer Experience

Tel:+44 (0) 1752 662271
(08:00 - 18:00 Monday to Saturday, 10.00 - 16.00 Sunday & Bank Holidays)

For general enquires, ticket sales, tours & excursions and lost property please visit our Travel Centre located at 32 Royal Parade, Plymouth (between Foot Solutions and Greggs). Opening times are the same as above.

Customer Services

Please feel free to contact us at any time should you have any questions regarding any of our services.

Contact Us

Lost Property

If you think you have left an item behind on one of our services, please complete the Lost Property form here.

Find out More

Registered office

Southeastern
3rd Floor
41-51 Grey Street
Newcastle-upon-Tyne
NE1 6EE

Customer Services

PO Box 10422
Ashby-de-la-Zouch
LE65 9EL

Tel:+44 (0) 345 322 7021
(calls are charged at a local rate and may be recorded)

Textphone:+44 (0) 800 783 4548
(for the hearing impaired)

Contact us

Lost property

Refunds