Cookie policy

What are Cookies?

Cookies are little data files that are placed onto the hardware device which you use to browse the internet (e.g. your Computer, Smartphone or Tablet, your “device”) by websites that you visit. Cookies contain information about your visits to that website and the purpose of cookies is to enable our websites to remember you, and your browsing habits, when you visit it again in the future.

How do we use Cookies?

Cookies perform many different functions, from remembering that you are logged in during visits to what user preferences you may have selected. They also help us to identify which of our web pages are the most popular and what type of journey a visitor has through our site.

Cookies help us plan the content and layout of our site and recognise returning visitors that have been to our site before. They therefore play an important role in helping us to enhance the usability and performance of our site to improve your visits.

In order to help us understand how many visitors we have, which pages are visited, and to help us develop future improvements to our site, reporting and analysis is carried out using Google Analytics who will place cookies on your device. If you have an account and log on from different devices, we may use cookies to analyse which devices are preferred. For more information on Google cookies we recommend you visit the Google website which outlines Google’s privacy policy and how to opt-out of tracking.

In most cases we will need your consent to use cookies on this website. The exception is where the cookie is essential for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

We provide a notice when you first visit the website, advising we use cookies. You are able to consent or refuse cookies by clicking accept on this notice.

We use cookies and other online tracking devices such as pixel trackers (web beacons), HTML Local Storage and Local Stored Objects (Flash Cookies) on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; (we use third party tracking cookies to do this) and
  • make your online experience more efficient and enjoyable.

What Cookies are used by this Site?

We do not use cookies to collect information that could identify you by name, (during your visit to our site [unless you create an account or log in to purchase a ticket from us.) but we can distinguish different users.

The table below sets out the cookies we use and is updated with current cookies:

Cookies are small text files that are stored by the browser of your device when you visit a website. Cookies help us to improve the usability and performance of our site, they allow your browser to be recognised any time you revisit so you don't need to re-enter your details, they also allow you to view live travel information and social media content. Details of all the cookies we use on this site are available below in our Cookie Declaration, and in our Cookie Policy.

Your consent applies to the following domains: www.go-ahead-london.com, www.go-ahead.com, www.govia.info, www.thekey.co.uk, www.thekeyconnect.co.uk

Necessary (11)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cfduid ticketinghub.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year HTTP Cookie
__RequestVerificationToken tools.eurolandir.com Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session HTTP Cookie
CookieConsent [x5] goaheadlondon.com
govia.info
thekey.co.uk
thekeyconnect.co.uk
Stores the user's cookie consent state for the current domain 1 year HTTP Cookie
JSESSIONID nr-data.net Preserves users states across page requests. Session HTTP Cookie
jStorage tools.euroland.com Registers a unique ID for the visitor in order for the website to recognize the visitor upon re-entry. Persistent HTML Local Storage
jStorage_update tools.euroland.com Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. Persistent HTML Local Storage
local_storage_support_test twitter.com The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures. Persistent

HTML Local Storage

 

Preferences (6)

Preference cookies allow a website to remember information that changes the way it behaves or looks.

Name Provider Purpose Expiry Type
addevent_track_cookie go-ahead.com If consent is given by the visitor, this cookie allows the website to add events into the visitor's calendar. 1 year HTTP Cookie
CookieConsentBulkSetting-# consentcdn.cookiebot.com Enables cookie consent across multiple websites Persistent HTML Local Storage
CookieConsentBulkTicket cookiebot.com Enables cookie consent across multiple websites 1 year HTTP Cookie
django_language [x2] govia.info
thekey.co.uk
Determines the preferred language of the visitor. Allows the website to set the preferred language upon the visitor's re-entry. 1 year HTTP Cookie
lang cdn.syndication.twimg.com Remembers the user's selected language version of a website Session HTTP Cookie

Statistics (30)

Statistic cookies help website owners understand how visitors interact with their sites, by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
__utm.gif google-analytics.com Google Analytics Tracking Code that logs details about the visitor's browser and computer. Session Pixel Tracker
__utma [x3] euroland.com
tools.euroland.com
tools.eurolandir.com
Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics. 2 years HTTP Cookie
__utmb [x3] euroland.com
tools.euroland.com
tools.eurolandir.com
Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. 1 day HTTP Cookie
__utmc [x3] euroland.com
tools.euroland.com
tools.eurolandir.com
Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit. Session HTTP Cookie
__utmt [x3] euroland.com
tools.euroland.com
tools.eurolandir.com
Used to throttle the speed of requests to the server. 1 day HTTP Cookie
__utmz [x3] euroland.com
tools.euroland.com
tools.eurolandir.com
Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. 6 months HTTP Cookie
_ga [x4] assets.ticketinghub.com
goaheadlondon.com
go-ahead.com
thekey.co.uk
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat [x4] assets.ticketinghub.com
goaheadlondon.com
go-ahead.com
thekey.co.uk
Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gid [x4] assets.ticketinghub.com
goaheadlondon.com
go-ahead.com
thekey.co.uk
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
collect google-analytics.com Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel Tracker
vuid vimeo.com To display and deliver videos 2 years HTTP cookie

Marketing (29)

Marketing cookies are used to track visitors across websites. They allow more relevant and engaging ads to be displayed.

Name Provider Purpose Expiry Type
__widgetsettings twitter.com Pending Persistent HTML Local Storage
GPS youtube.com Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. 1 day HTTP Cookie
i/jot twitter.com Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Session Pixel Tracker
i/jot/syndication twitter.com Pending Session Pixel Tracker
IDE doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP Cookie
loc addthis.com Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). 13 months HTTP Cookie
NID google.com Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. 6 months HTTP Cookie
personalization_id twitter.com This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile. 2 years HTTP Cookie
PREF youtube.com Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 months HTTP Cookie
r/collect doubleclick.net This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels. Session Pixel Tracker
test_cookie doubleclick.net Used to check if the user's browser supports cookies. 1 day HTTP Cookie
uvc addthis.com Detects how often the social sharing service, AddThis, encounters the same user. 13 months HTTP Cookie
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie
vuid vimeo.com Collects data on the user's visits to the website, such as which pages have been read. 2 years HTTP Cookie
xtc addthis.com Registers the user's sharing of content via social media. 13 months HTTP Cookie
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie
yt-player-headers-readable youtube.com Collects data on visitor interaction with the website's video-content - This data is used to make the website's video-content more relevant towards the visitor. Persistent HTML Local Storage
yt-remote-cast-installed youtube.com Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-connected-devices youtube.com Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage
yt-remote-device-id youtube.com Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage
yt-remote-fast-check-period youtube.com Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-session-app youtube.com Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage
yt-remote-session-name youtube.com Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage

Unclassified (22)

Unclassified cookies are cookies that we are in the process of classifying with the providers.

Name Provider Purpose Expiry Type
keystone.sid goaheadlondon.com Pending Session HTTP Cookie
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/api.json|{} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/api.json|{}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/group_booking_rates|{"offset":0} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/group_booking_rates|{"offset":0}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/tiers|{"variant":"e43cec45-da77-4cb6-9baa-9d434fc05f1e","currency":"eur","filters":{"for_channels":true},"offset":0} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/tiers|{"variant":"e43cec45-da77-4cb6-9baa-9d434fc05f1e","currency":"eur","filters":{"for_channels":true},"offset":0}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/variants|{"offset":0} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products/682360fa-541b-4dc1-a56c-de8585fad9d7/variants|{"offset":0}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products|{"offset":0} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel/products|{"offset":0}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel|{} assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-cross_frame_request_cachingget|https://api.ticketinghub.com/channel|{}-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-options462712e9-bd07-4809-be2f-615232929ba9 assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-options462712e9-bd07-4809-be2f-615232929ba9-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-options4648f5b8-c683-4148-a60d-8f50b5d4928d assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-options4648f5b8-c683-4148-a60d-8f50b5d4928d-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-optionsbd300c0d-dd21-436e-b524-90628c385cc6 assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-optionsbd300c0d-dd21-436e-b524-90628c385cc6-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-optionsd27e8b78-54cb-43dc-bc8a-8a66b10e0148 assets.ticketinghub.com Pending Persistent HTML Local Storage
lscache-th-widget-optionsd27e8b78-54cb-43dc-bc8a-8a66b10e0148-cacheexpiration assets.ticketinghub.com Pending Persistent HTML Local Storage
Recite_Session api.reciteme.com Pending Session HTTP Cookie

Types of cookie that may be used during your visit to our website are:

  • Session cookies
  • Session and permanent cookies
  • Anonymous permanent cookies
  • Cookie to individually identify users who have logged in
  • Third party cookies
  • First party cookies

Web beacons

Web beacons are usually 1 pixel size transparent images that help website owners track the activity of users on certain website pages. They can also send the tracking server (ie. us, or our technology partners) information in cookies – such as whether an HTML email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our website and the emails we send you, to help us improve your experience, to ensure that content is relevant to you, and to better manage our website and email content.

Further details on web beacons, and how to manage them, can be found here.

How can I opt out of cookies?

You can set your browser to refuse all or some browser cookies/tags, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Turning off cookies is something you have to do for each device you use. That means, if you turn off cookies on your desktop it won’t affect the cookies on your mobile. To turn off cookies on every device, you’ll have to follow the steps on each of your devices.  Just so you know, turning off cookies doesn’t delete cookies from your browser. You’ll need to do this from your browser’s settings: