Regional bus market
Our regional bus market is all of our bus operations that are outside London.
While most services are operated on a commercial basis, some tendered services, such as school bus contracts, are operated on behalf of local authorities.
Our local operators are responsible for their own vehicles and depots, as well as setting routes, fares and service frequency.
We acknowledge the importance of bus for communities and the impact it has on everyday lives. Our aim is to continue to meet, and aim to exceed, passengers’ expectations. We target investment where it will impact passengers the most, from onboard features such as Wi-Fi and USB charging points, to new digital ticketing, making it simpler to get on board. It’s important to minimise the impact our vehicles have, so we invest in newer, greener vehicles, and respond to the latest Ultra-Low Emission Zones that many cities are implementing.
We manage routes within London on behalf of Transport for London (TfL). As an operator, we are responsible for our own vehicles and depots.
We continue to expand our electric bus fleet and we are rolling out buses that use alternative fuel. We have worked very closely with TfL to convert our Waterloo bus garage into what is now Europe’s largest all electric fleet and depot facility.
We work closely with TfL on which routes our buses are assigned to, though TfL sets routes and service frequency, while the Mayor of London is responsible for setting fares.