UK bus

Go-Ahead is a leading transport provider, operating bus services in the UK, Ireland and Singapore.

Over 60% of all journeys on public transport in the UK are by bus, which is why we are committed to providing our communities with affordable and reliable access to employment, education and leisure. 

In the last year, our regional bus businesses have seen impressive passenger growth of around 3.5% in a challenging market. Passengers are a priority for our bus companies and we are proud that our regional bus services have the highest scores for customer satisfaction according to the Bus Passenger Scores by Transport Focus. 

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Around two million passenger journeys are made on our bus services every day – equating to over 11% of services nationally and 23% within London.

Our total bus revenue increased by 3.6%, or £32.2m, to £934.2m (2017: £902m), while our operating profit was broadly in line with the prior year at £91.4m on a pre-exceptional items basis (2017: £90.7m); it resulted in a slight decline in operating profit margin of 0.3ppts to 9.8%. 

£934.2m

Total bus revenue

2 Million

Passenger journeys

Regional bus market

Our regional bus market is all of our bus operations that are outside London.

While most services are operated on a commercial basis, some tendered services, such as school bus contracts, are operated on behalf of local authorities.

Our local operators are responsible for their own vehicles and depots, as well as setting routes, fares and service frequency.

While overall passenger volumes in the regional bus market have been declining for decades, some areas within Go-Ahead are going from strength to strength with passenger numbers rising each year. 

We acknowledge the importance of bus for communities and the impact it has on everyday lives. Our aim is to continue to meet, and aim to exceed, passengers’ expectations. We target investment where it will impact passengers the most, from onboard features such as Wi-Fi and USB charging points, to new digital ticketing, making it simpler to get on board. It’s important to minimise the impact our vehicles have, so we invest in newer, greener vehicles, and respond to the latest Ultra-Low Emission Zones that many cities are implementing.

London bus

We manage routes within London on behalf of Transport for London (TfL). As an operator, we are responsible for our own vehicles and depots.

We continue to expand our electric bus fleet and we are rolling out buses that use alternative fuel. We have worked very closely with TfL to convert our Waterloo bus garage into what is now Europe’s largest all electric fleet and depot facility.

We work closely with TfL on which routes our buses are assigned to, though TfL sets routes and service frequency, while the Mayor of London is responsible for setting fares.

Visit Brighton & Hove Bus Company

1600 staff

biggest local employer

67.5 million

passenger journeys this year

Brighton & Hove Bus Company has been running buses on behalf of Go-Ahead since 1993.

Operating 82% of bus routes in Brighton, it is the biggest operator in the area.

Brighton & Hove leads on accessibility initiatives, from launching the “Helping Hand” card in 2018 which allows users to discreetly identify to the bus driver that they require assistance to “try a bus” day to help build confidence to take the bus.

Visit East Yorkshire

90% 

of bus services in East Riding of Yorkshire

East Yorkshire is an award winning bus company

Currently run about 300 buses and coaches throughout Hull, East Yorkshire and the North Yorkshire coast. We were formed in 1926 and joined the Go-Ahead family in 2018.

We also run coach holidays and day trips, or you can hire a coach or bus from us.

The company runs 90% of the bus services in East Riding of Yorkshire.

 As well as getting people from A to B, the company is proud of being part of the community, running events for families and partnering with local organisations to help make the region a better place.

 

Visit Go-Ahead London

2300 

buses in operation 

16 

garages across London 

Go-Ahead London currently provides 23% of all London bus services on behalf of Transport for London.

Our bus garage in Waterloo is the largest electric bus garage in the UK.

In the last ten years, we have grown our bus services in London by over 12% and fitted all our London fleet to have next stop audio/visual. 

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Visit Go East Anglia

130  

services running throughout Norfolk, Suffolk and Essex 

94%

satisfaction Konectbus achieved on the National Bus Passenger survey

Go East Anglia encompasses Konectbus, Hedingham, Chambers and Norwich Park&Ride. 

Since acquiring Konectbus in 2010, Go East Anglia has expanded to include Hedingham and Chambers in 2012, providing services around the Norwich,  Suffolk and Essex.

They recently retained the Norwich Park&Ride tender, which they will run until 2023.

Go East Anglia employs 400 people from the local communities and manage a fleet of around 190 buses and carry passengers on approximately seven million journeys each year across the network. 

Visit Go North East

700

Bus fleet 

2000+

Employees

Created in 1987, Go North East was the first bus service managed by The Go-Ahead Group.

A fleet of almost 700 buses now provides services in and around Newcastle upon Tyne, Northumberland, Durham, Gateshead, Sunderland and the surrounding areas.

With over 2,000 employees, it is the third largest employer in the North East and continues to be committed to support and grow the local communities.

In 2018, GNE acquired East Yorkshire Motor Services (EYMS), now operating as East Yorkshire, providing services throughout Hull, East Riding and the North Yorkshire Coast.

Visit Go North West

163 

buses 

500

staff 

In February 2019 we acquired the Queens Road Depot in Manchester.

The depot consists of 163 buses and services commenced as Go North West in June 2019.

 

 

Visit Go South Coast

850 

Bus fleet 

96%

Customer satisfaction

As a multiple bus operator of the year winner, Go South Coast prides itself on delivering the highest quality bus services.

As the name behind several companies on the South Coast of the UK, Go South Coast was formed following the first acquisition by Go-Ahead in 2003.

Go South Coast operates a fleet of around 850 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight.

morebus serves Bournemouth and Poole; Salisbury Reds provides services for Salisbury and Southern Wiltshire; Bluestar serves Southampton and South Hampshire; Southern Vectis serves the Isle of Wight; Damory operates in Dorset; and Hants & Dorset Trim is a specialist bus refurbishment business. In 2018, Southern Vectis achieved the accolade of highest scoring bus service for customer satisfaction in the UK with 96% according to Transport Focus.

Brands within Go South Coast

Visit Metrobus

148 

Buses  

423 

Employees

Metrobus was acquired in 1999.

It runs a comprehensive local bus network in Sussex, Surrey and Kent including the Fastway Bus Rapid Transit service in the Gatwick and Crawley area with four routes running 24 hours a day.

The fastway service has grown by 160% in the last ten years. In 2018 our depot in Crawley won, for the fourth time, Top National Bus Depot at the UK Bus Awards. 

Visit Oxford Bus Company

£2.9m 

investment in new buses  

23.6m

bus kilometres travelled

Oxford Bus Company was acquired by Go-Ahead in 1994.

In 2011 it acquired Thames Travel and Carousel Buses in 2012.

Oxford Bus Company is committed to providing sustainable, affordable travel solutions throughout Oxfordshire and into London.

We provide passengers with good radial connectivity into Oxford City Centre (with 60% modal share) via our City, BROOKESbus and Park&Ride services; connectivity as far as Wantage, Reading and Henley via Thames Travel services; and High Wycombe and Buckinghamshire via Carousel Buses. X90 services take passengers into London, and Airline services run 24/7/365 to Heathrow and Gatwick. We also entertain passengers with open-top City Sightseeing Oxford bus tours.  

In 2018 Go-Ahead and Oxford Bus Company launched PickMeUp, a new innovation in bus travel through a demand responsive service which operates across the Eastern Arc of Oxford.

Brands within Oxford Bus Company

Visit Plymouth Citybus

559 

Staff employed

16.4million

Passengers per year

Plymouth Citybus was acquired in 2009 and runs the largest bus operation in the Plymouth travel to work area.

It consists of Plymouth Citybus, Plymouth Citycoach and Go-Cornwall Bus and provides vital transport links not just in Plymouth but across South East and North Cornwall.

The company is at the heart of its local community and its work in social mobility and community projects was recognised with the Corporate Social Responsibility award at the Plymouth Business Awards 2019.