What is GTR doing about performance at Southern Rail?
When is your financial year end?
Where are your shares traded?
The Go-Ahead Group plc shares are traded on the London Stock Exchange under the code GOG.
How can I check Go-Ahead's share price performance?
Who is the Company Registrar?
Equiniti is our registrar. Equiniti maintains Go-Ahead’s register of members (names and addresses of shareholders and the number of shares held), as well as issuing dividend payments and share certificates on behalf of the Group.
Shareholders with queries relating to their shareholding should contact Equiniti directly at the address below.
Equiniti Ltd, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.
All correspondence should state your 11-digit shareholder reference number and refer to The Go-Ahead Group plc.
Shareholder helpline: 0371 384 2193
Shareholders can sign up for a Shareview portfolio which enables you to:
• view information regarding your holding;
• change your address and bank details online;
• buy or sell shares in the Group online;
• receive electronic notification when shareholder communications are published; and
• cast your AGM vote electronically.
Go to www.shareview.co.uk and click on ‘Register’ in the top left corner to sign up for these services. When completing your details you will need your shareholder reference number which is the 11 digit number found on your latest tax voucher or share certificate.
When is your next results announcement?
How can I get a copy of the latest annual report?
When is the Annual General Meeting?
Once available, details of the date and location of the next Annual General Meeting (AGM) will be posted along with the Notice of Meeting (detailing the resolutions proposed to be put to the AGM) on our general meetings page. Following the AGM each year, details of the Proxy Voting Totals will also be available on this page. If you have any queries, please email firstname.lastname@example.org.
How can I register my vote for the Annual General Meeting?
The Group will notify registered shareholders of the details of the proposed resolutions for the Annual General Meeting (AGM) each year and send shareholders a Form of Proxy. If you are unable to attend the AGM you can return this form by post. Alternatively, you can register your vote electronically using the Group’s registrar's secure online voting service available at www.sharevote.co.uk using the identification numbers provided on the Form of Proxy. If you have any queries, please email email@example.com.
How can I buy or sell Go-Ahead shares?
There are many stockbrokers and share dealing services. Some of these offer online services for buying and selling shares and many operate telephone or postal dealing services. Commission charges may vary between providers and according to the type of service offered. Your bank or a stockbroker will be able to advise you, or you could contact an independent financial advisor (www.unbiased.co.uk).
What should I do in the event of the death of a Go-Ahead shareholder?
Please contact Equiniti, the Group’s registrar. The procedure followed will depend on whether or not the shareholding is a joint shareholding and, if it is not a joint holding, the size of the estate.
Can I have my dividends paid directly into my bank account?
Yes, you can do this by setting up a dividend mandate or payment instruction. This means that your cheque cannot get lost in the post and you will not have to wait for the cheque to clear once deposited in your bank account. Once you have set up a dividend mandate, future dividends will be paid directly into your account and the cleared funds will be available to you on the dividend payment date.
To arrange this, either:
(i) call the Equiniti Shareholder Helpline
What can I do if I don't receive a dividend?
What should I do if I have lost my share certificate?
If your share certificate is lost or stolen you must inform Equiniti, the Group’s registrar, immediately. They will ensure that a marker is put on your shareholding to prevent fraudulent use of your share certificate and will issue a replacement certificate when you have completed a letter of indemnity.
Who should I contact regarding a change in my name or address?
You can update a change of address online by registering with Equiniti, the Group’s registrar, at www.shareview.co.uk. Alternatively, you can call the Equiniti Shareholder Helpline or complete a change of address form and send it to Equiniti.
If you have changed your name you are required to write to Equiniti providing your new name and previous name, an original or certified copy of your marriage certificate or changed name deed, your 11-digit shareholder reference number and referring to the Go-Ahead Group plc.
Do you provide any shareholder incentives or discounts?
Rather than offering travel discounts or other incentives to shareholders, Go-Ahead prefers to maximise shareholder value through dividend payments and long-term shareholder value.
Why do I receive more than one copy of the annual report and accounts?
There may be more than one account registered in your name and we are required to send documentation to all registered holdings. To request that your accounts be amalgamated so that you only receive one copy of any documentation, please contact Equiniti, the Group’s registrar. There is no charge for this service.
You can also sign up for electronic communications here.
What is Go-Ahead's policy on hard copy and electronic communications?
As far as possible, except where shareholders have requested otherwise (or are new shareholders since the most recent shareholder e-communication consultation), Go-Ahead provides shareholder documents via the Group’s website allowing communication with shareholders in the quickest, most environmentally friendly and cost-effective way. Whenever a document has been made available on the Group’s website, shareholders receiving communications electronically will be notified in writing (by post, or by email where an email address has been provided).
How can I register to receive notifications by email when documents are available on the Group's website?
You can register to receive future Go-Ahead shareholder notifications electronically at www.shareview.co.uk, click on 'Register' in the top left corner. More details about the services available through Shareview are available on our managing your shareholding page.
How can I keep informed of the Group's activities other than by the statutory documents sent to shareholders?
How secure are my shares and my personal information?
Shareholders are advised to be cautious of any unsolicited advice, offers to buy shares at a discount, or offers of free reports about the Group. The Group does not endorse any specific share dealing facilities and will not pass on shareholder information to any third party, however, as required by law, the Group's register is open to public inspection. Any requests for access to the register are subject to 'proper purpose' requirements to ensure that the information is not used unlawfully.
What do I do if I have been contacted by a overseas-based ‘broker’?
Overseas-based ‘brokers' who target UK shareholders employ two common approaches:
- the caller is offering shares for sale, which often turn out to be worthless or high risk in US or UK investments;
- the individual is advised that there is an imminent offer from the group they hold shares in, and the caller is offering to buy their shares at a price significantly above the current market rate. This may involve the payment of an ‘administration fee', or transferring the shares to the caller company.
These operations are commonly known as ‘boiler room fraud'. These callers can be very persistent and persuasive. They often have websites to support their activities, their advice and the companies they purport to represent.
If you believe you have been contacted in this way, the following steps should be taken:
- Obtain the name of the person and organisation contacting you
- Check the FCA Register at www.fca.org.uk/register to ensure they are properly authorised
- Use the details on the FCA Register to contact the firm.
- Call the FCA Consumer Helpline on 0800 111 6768 if there are no contact details on the register or you are told they are out of date.
If you receive telephone calls, emails, letters purporting to be from The Go-Ahead Group plc or from companies endorsed by The Go-Ahead Group plc and you are unsure if they are legitimate, please contact Equiniti’s Shareholder Helpline.
Please note that should you use an unauthorised firm to buy or sell shares or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.
If you are approached about a share scam you should inform the FCA at www.fca.org.uk/consumers/scams, where you can find out about the latest investment scams, or call the FCA consumer helpline on 0800 111 6768.
If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040.
Further information on this type of activity can be found at www.cityoflondon.police.uk/citypolice within the Economic Crime section.