Performance summary

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  2018 2017 2016
Better teams      
Investors in People (status) Yes Yes Yes
RIDDOR accidents per 100 employees+ 0.42 0.51 0.65
Number of employees+ 27,633 29,095 27,525
Employees in a union (%) 43% 42% 43%
Number of physical assaults on staff per passenger journeys+ (per million ppj) 0.5 0.4 0.4
Number of staff training days+ 122,875 124,024 107,679
Total spent on training (£)+ 21,019,801 21,973,468 18,371,294
Training spend per employee £783.11 £755.23 £667.44
Bus accidents per million miles 36.1 38.1 39.3
Fleet with CCTV (%)+ 96.8% 91.8% 93.9%
Total VOSA PSV vehicle test pass rate (%)+ 97.0% 96.4% 97.4%
SPADS per million miles 0.63 0.85 0.69
% of stations managed with secure station status* 24% 38% 33%
Number of reported crimes+ 11,764 11,392 8,924
% of female employees 14.4% 14.4% 14.2%
% of women in senior management roles 17.0% 18.0% 17.0%
% of female Board members 29.0% 17.0% 17.0%
% of black, Asian and minority ethnic (BAME) employees 24.5% 23.2% 21.7%
% of employees prefer not to say/unknown 20.5% 21.8% 0.0% 

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  2018 2017 2016
Happier customers      
Customer satisfaction (latest Passenger Focus score) (%) 86% 87% 85%
Passenger volume growth (% increase/decrease) -2.7% 2.8% 2.0%
Passenger journeys (to nearest 1m) 1,227 1,334 1,297
Rail punctuality PPM (%)+ 80.6% 81.9% 82.8%
Regional bus punctuality (% increase/decrease) 0.7% -1.1% -4.6%
London excess bus waiting time (mins)+ 0.91 1.04 1.22
London excess bus waiting time (% increase/decrease) (14.3) (14.8) 0.8
Expenditure on new buses in financial year (£'000)+ 82,791 86,997 71,077
Number of buses* 5,083 5,178 4,893
% of fleet with Euro 4* 30% 18.9% 64.5%
% of fleet with Euro 5* 38% 40.7% 0.0%
% of fleet with Euro 6* 29% 7.8% 0.0%
% of fleet with Hybrid* 19% 16.3% 11.7%
% of fleet with Electric* 2% 1.0% 0.0%
% of fleet with Gas* 0% 0.2% 0.0%
Average age of bus fleet* 6.5 7.2 7.8
Number of train units* 952 1,088 1,120
Bus fleet which is DDA compliant (%)* 86.0% 87.6% 94.1%
Trains certified accessible (RVAR) (%)* 54.6% 51.2% 59.6%
Total contributions (£) £660,544 £1,173,894 £839,316
Cash contributions (£) £195,674 £449,430 £239,231
Gifts in kind (£) £156,191 £294,155 £250,433
Value of employee time (£) £126,911 £106,595 £109,508
Management time (£) £78,036 £181,985 £109,404
Leverage – total spend on payroll giving (£) £103,733 £141,729 £130,740
Community spend per employee £24.61 £40.35 £30.49
Individuals/beneficiaries directly reached (number) 123,133 182,852 212,924
Partner organisations/beneficiaries directly reached (number) 3,175 2,606 2,274
Stakeholder events (number) 322 1,769 2,436
Employee involvement (number) 1,345 800 1,153

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  2018 2017 2016
Cleaner environment      
Carbon emissions per vehicle mile (kg) 1.22 1.47 1.59
Progress towards our 10% reduction target by 2018 (2015 baseline) 21% 14.9% 6.1%
Carbon emissions per passenger journey (kg) 0.70 0.75 0.82
Scope 1 GHG emissions (tonnes) 406,564 426,150 405,845
Scope 2 GHG emissions (tonnes) 422,818 520,393 607,321
Scope 3 GHG emissions (tonnes) 36,027 48,655 54,932
Water per passenger journey (l) 0.77 0.71 0.69
Waste (%) 80% 83%

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  2018 2017 2016
Finance      
Like for like revenue growth – regional bus 0.4 1.0 2.4
Like for like revenue growth – London bus 3.1 1.5 4.4
Like for like revenue growth – rail 6.2 -0.5 4.6
Adjusted net debt/EBITDA (x) 1.3 1.3 1.08
Operating profit 135.9 150.6 162.6
Cashflow/EBITDA (x) 0.73 0.67 0.96
Dividend cover 56% 49% 44%
Revenue (m) 3,461.5 3,481.1 3,361.3
Payments to suppliers (m) 1,927.6 1,887.4 1,697.4
Staff costs (m) 1,119.3 1,130.4 1,123.3
National Insurance costs (m) 105.1 107.2 92.2
Net rail contributions to DfT (m) 50.9 77.6 222.4
Dividends paid to shareholders (m) 43.8 41.8 39.4
Capital expenditure (m) 126.7 141.9 113.9
Corporation tax payments to government (m) 28.7 34.1 24.8
Finance costs (m) 14.2 13.4 17.6
Retained in equity (m) 45.2 47.3 30.3

5000

the number of buses we operate

952

the number of trains we operate