Performance summary
| 2018 | 2017 | 2016 | |
| Better teams | |||
| Investors in People (status) | Yes | Yes | Yes |
| RIDDOR accidents per 100 employees+ | 0.42 | 0.51 | 0.65 |
| Number of employees+ | 27,633 | 29,095 | 27,525 |
| Employees in a union (%) | 43% | 42% | 43% |
| Number of physical assaults on staff per passenger journeys+ (per million ppj) | 0.5 | 0.4 | 0.4 |
| Number of staff training days+ | 122,875 | 124,024 | 107,679 |
| Total spent on training (£)+ | 21,019,801 | 21,973,468 | 18,371,294 |
| Training spend per employee | £783.11 | £755.23 | £667.44 |
| Bus accidents per million miles | 36.1 | 38.1 | 39.3 |
| Fleet with CCTV (%)+ | 96.8% | 91.8% | 93.9% |
| Total VOSA PSV vehicle test pass rate (%)+ | 97.0% | 96.4% | 97.4% |
| SPADS per million miles | 0.63 | 0.85 | 0.69 |
| % of stations managed with secure station status* | 24% | 38% | 33% |
| Number of reported crimes+ | 11,764 | 11,392 | 8,924 |
| % of female employees | 14.4% | 14.4% | 14.2% |
| % of women in senior management roles | 17.0% | 18.0% | 17.0% |
| % of female Board members | 29.0% | 17.0% | 17.0% |
| % of black, Asian and minority ethnic (BAME) employees | 24.5% | 23.2% | 21.7% |
| % of employees prefer not to say/unknown | 20.5% | 21.8% | 0.0% |
| 2018 | 2017 | 2016 | |
| Happier customers | |||
| Customer satisfaction (latest Passenger Focus score) (%) | 86% | 87% | 85% |
| Passenger volume growth (% increase/decrease) | -2.7% | 2.8% | 2.0% |
| Passenger journeys (to nearest 1m) | 1,227 | 1,334 | 1,297 |
| Rail punctuality PPM (%)+ | 80.6% | 81.9% | 82.8% |
| Regional bus punctuality (% increase/decrease) | 0.7% | -1.1% | -4.6% |
| London excess bus waiting time (mins)+ | 0.91 | 1.04 | 1.22 |
| London excess bus waiting time (% increase/decrease) | (14.3) | (14.8) | 0.8 |
| Expenditure on new buses in financial year (£'000)+ | 82,791 | 86,997 | 71,077 |
| Number of buses* | 5,083 | 5,178 | 4,893 |
| % of fleet with Euro 4* | 30% | 18.9% | 64.5% |
| % of fleet with Euro 5* | 38% | 40.7% | 0.0% |
| % of fleet with Euro 6* | 29% | 7.8% | 0.0% |
| % of fleet with Hybrid* | 19% | 16.3% | 11.7% |
| % of fleet with Electric* | 2% | 1.0% | 0.0% |
| % of fleet with Gas* | 0% | 0.2% | 0.0% |
| Average age of bus fleet* | 6.5 | 7.2 | 7.8 |
| Number of train units* | 952 | 1,088 | 1,120 |
| Bus fleet which is DDA compliant (%)* | 86.0% | 87.6% | 94.1% |
| Trains certified accessible (RVAR) (%)* | 54.6% | 51.2% | 59.6% |
| Total contributions (£) | £660,544 | £1,173,894 | £839,316 |
| Cash contributions (£) | £195,674 | £449,430 | £239,231 |
| Gifts in kind (£) | £156,191 | £294,155 | £250,433 |
| Value of employee time (£) | £126,911 | £106,595 | £109,508 |
| Management time (£) | £78,036 | £181,985 | £109,404 |
| Leverage – total spend on payroll giving (£) | £103,733 | £141,729 | £130,740 |
| Community spend per employee | £24.61 | £40.35 | £30.49 |
| Individuals/beneficiaries directly reached (number) | 123,133 | 182,852 | 212,924 |
| Partner organisations/beneficiaries directly reached (number) | 3,175 | 2,606 | 2,274 |
| Stakeholder events (number) | 322 | 1,769 | 2,436 |
| Employee involvement (number) | 1,345 | 800 | 1,153 |
| 2018 | 2017 | 2016 | |
| Cleaner environment | |||
| Carbon emissions per vehicle mile (kg) | 1.22 | 1.47 | 1.59 |
| Progress towards our 10% reduction target by 2018 (2015 baseline) | 21% | 14.9% | 6.1% |
| Carbon emissions per passenger journey (kg) | 0.70 | 0.75 | 0.82 |
| Scope 1 GHG emissions (tonnes) | 406,564 | 426,150 | 405,845 |
| Scope 2 GHG emissions (tonnes) | 422,818 | 520,393 | 607,321 |
| Scope 3 GHG emissions (tonnes) | 36,027 | 48,655 | 54,932 |
| Water per passenger journey (l) | 0.77 | 0.71 | 0.69 |
| Waste (%) | – | 80% | 83% |
| 2018 | 2017 | 2016 | |
| Finance | |||
| Like for like revenue growth – regional bus | 0.4 | 1.0 | 2.4 |
| Like for like revenue growth – London bus | 3.1 | 1.5 | 4.4 |
| Like for like revenue growth – rail | 6.2 | -0.5 | 4.6 |
| Adjusted net debt/EBITDA (x) | 1.3 | 1.3 | 1.08 |
| Operating profit | 135.9 | 150.6 | 162.6 |
| Cashflow/EBITDA (x) | 0.73 | 0.67 | 0.96 |
| Dividend cover | 56% | 49% | 44% |
| Revenue (m) | 3,461.5 | 3,481.1 | 3,361.3 |
| Payments to suppliers (m) | 1,927.6 | 1,887.4 | 1,697.4 |
| Staff costs (m) | 1,119.3 | 1,130.4 | 1,123.3 |
| National Insurance costs (m) | 105.1 | 107.2 | 92.2 |
| Net rail contributions to DfT (m) | 50.9 | 77.6 | 222.4 |
| Dividends paid to shareholders (m) | 43.8 | 41.8 | 39.4 |
| Capital expenditure (m) | 126.7 | 141.9 | 113.9 |
| Corporation tax payments to government (m) | 28.7 | 34.1 | 24.8 |
| Finance costs (m) | 14.2 | 13.4 | 17.6 |
| Retained in equity (m) | 45.2 | 47.3 | 30.3 |
5000
the number of buses we operate
952
the number of trains we operate